Features · Analyse

User journeys and goals — the paths people take and whether they convert

A Sankey diagram of the paths sessions actually take through your site, and goals that count conversions on a page pattern, a custom event or one of its properties — each with the query that counted it.

Journeys, drawn by hand

Up to eight steps and a hundred distinct journeys, per-step filters with wildcards, and hover counts and shares. Consecutive repeats of the same page collapse into one step, and early exits are shown rather than hidden. No charting library.

Goals on pages, events or properties

A page wildcard such as /blog/*, a custom event, or an event with a property value. Presets cover outbound clicks, file downloads and form submissions. Conversions are sessions, and the rate comes from one query, so the two numbers cannot disagree.

Wildcards you can audit

A wildcard goal is expanded into the exact list of paths it matched, bound as parameters — the evidence shows which pages counted, not a pattern you have to trust.

Saved funnels next to them

Ordered funnels (step N must happen after step N−1) are saved, edited and duplicated beside your goals, with the filters of the page applied to every step.

The evidence

Goal conversion rate (explore.computeGoal)

SELECT c.conversions, t.sessions,
       ROUND(100.0 * c.conversions / NULLIF(t.sessions, 0), 1) AS rate
  FROM (SELECT COUNT(DISTINCT session_id) AS conversions FROM events
         WHERE site_id = ? AND ts >= ? AND ts < ?
           AND bot_kind = '' AND agent_trust = 'human'
           AND type = 'event' AND name = ?) c,
       (SELECT COUNT(DISTINCT session_id) AS sessions FROM events
         WHERE site_id = ? AND ts >= ? AND ts < ?
           AND bot_kind = '' AND agent_trust = 'human') t

A page goal swaps the event condition for path = ? — or, for a wildcard, path IN (…) with every matched path listed in the parameters.

What this does not do

Journeys and goals are counted within a session. Without identify(), a journey that continues on another day is two journeys, because an anonymous visitor's id rotates daily. Goals on button clicks and copied text are not available: the tracker does not autocapture those.

Documentation

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